Refund & Cancellation Policy
1. One-Time Billing (No Recurring Subscriptions)
Both Elite Membership (€15.00) and Silver Membership (€25.00) are one-time purchases. There are no automatic monthly or annual renewals, so no subscription cancellation is required.
2. Instant Digital Content Policy
All memberships sold on ToxicFiveM are intangible digital community upgrades activated immediately upon payment confirmation. In accordance with international consumer protection and Distance Contracts Regulations for immediately performed electronic services, once a membership has been successfully activated on your account and privileges have been granted, the order is considered fulfilled and non-refundable.
3. Eligibility for Full Refund
We stand behind reliable delivery. You are eligible for a 100% full refund (or immediate manual activation, at your choice) in any of the following cases:
- A technical error prevents your membership from activating within 24 hours of payment and our support team cannot resolve it.
- Accidental duplicate payment for the exact same membership tier on the same account.
4. How to Request Assistance or a Refund
Before opening a payment dispute with your bank, please contact our team via Customer Support with your Order ID and forum username. Requests are reviewed within 24 hours.